INTRODUCTION:

This project is designed to identify a clear process in handling/serving disabled patients.  Every disabled patient holding a designated card has the priority to be served before others in Observation Rooms, Doctors clinics, Labs, pharmacies and parking.

TARGET:

DSFH Patients

PARTNER:

No partner

TIME LINE:

2015/2016

RESULTS:

  • All disabled patients will experience a more comfortable flow during their visit/stay in DSFH


 

POLICY:

Purpose:

1.1.  To delineate and identify a clear process for handling disabled patients in compliance with the hospital policy for patient and family rights and in line with our corporative social responsibility (CSR) initiatives.

1.2.  To ensure that all concerned DSFH staffs are aware and familiar with patients’ needs. 

 

 Definitions:

2.1. Disabled Patient: is considered to have disability if he/she has one of the following: 2.1.1. Visible Disability

2.1.1.a Mental or Cognitive Disability.

2.1.1.b Visual and Hearing Disability

2.1.1.c Advanced pulmonary disease on portable oxygen therapy.

2.1.1.d End of stage renal disease on regular hemo or peritoneal Dialysis. 2.1.1.e Patients with ambulation disability due to severe trauma, amputation and neurological disorders leading to hemiplegia, paraplegia, etc. 2.1.2. Non-Visible Disability

2.1.2.a Cardiac Condition / Class III & Class IV 2.2. Level of Disability: either permanent or temporary disability

 

- All disabled patients must be identified and assisted according to their disability needs.

- Special Care Card gives disabled patients the priority, allows them to skip the line of services and the waiting time in the observation rooms, clinics, laboratory and pharmacies.

- Disabled patients will be provided with parking stickers according to their disability needs and their level of disability assessed by the treating physician.

- Clinical Social Workers are the ultimate responsible to identify those patients and provide them the central care.